Clinics and dental
Patients call while you are with a patient. She takes the ones your front desk cannot.
- Books, moves and cancels appointments
- Answers insurance and pricing questions
- Flags urgent symptoms for a callback
AI receptionist
Maya answers on the first ring, at 2am and during your busiest hour. She books the appointment, captures the lead, transfers the calls that need you, and leaves a transcript behind. For a fraction of a front-desk hire.
- Answers 24/7/365
- Books into your calendar
- 100+ languages
- Transfers to you when it matters
On a call02:47 AM
Sara Al Marri
“Do you have anything tomorrow morning?”
Booked · Tue 10:30 · confirmation sent
MMayaReceptionist
The cost of a ringing phone
An unanswered call is a customer buying from someone else
Nobody misses calls on purpose. You are with a patient, on a roof, in court, or asleep. The caller does not know that. They know the phone rang out, and the next result on the page also has a phone number.
- 62%
- of calls to small businesses go unanswered411 Locals, 30-day study of 85 small businesses across 58 industries
- 82%
- of people call a competitor when you do not pick upCallRail, survey of 1,000 US consumers, 2025
- 21x
- better odds of qualifying a lead answered in 5 minutes, not 30Lead Response Management study, MIT and InsideSales, 15,000+ leads
What is an AI receptionist
An AI receptionist is a voice specialist that answers your business phone line, holds a normal spoken conversation with the caller, and finishes the job: booking the appointment, answering the question, capturing the lead, taking a message, or transferring the call to a person. It works every hour of the day, takes several callers at once, and leaves a recording, transcript and summary behind.
The useful distinction is not AI versus human. It is answered versus missed. An AI receptionist covers the calls nobody was ever going to reach: the second caller while the first is still talking, the Saturday enquiry, the 2am emergency, and the one that arrives while your front desk is checking somebody in.
- It listensSpeech in, meaning out, accents and background noise included. Interrupt it and it stops talking.
- It understandsIt reads your prices, policies and availability, so the answer is yours rather than a generic one.
- It actsBooks the slot, logs the lead, opens the ticket, or transfers the caller to the right person.
- It reportsRecording, transcript, summary and outcome land in your dashboard before the caller has parked.
Genyios calls hers Maya
A call, start to finish
Listen in on the call you would have missed
Four industries, four scripts, one pattern: greet, understand, act, confirm. Pick a business and watch it play out.
Sara Al Marrimobile · 02:47 AM · to Marina Dental
00:00Answered by MayaThe 3am call your front desk was never going to take.
After the call
- Appointment booked · Tue 10:30
- WhatsApp confirmation sent
- Patient details captured
Saved to the call log
Recording, full transcript, a three-line summary and the outcome, filed against the caller. Searchable the moment the line drops.
What she does on every call
Not a phone menu with better manners. A receptionist who knows your prices, your diary and the moment to hand the call to you.
Answers on the first ring
Every hour of every day, including the 2am call, the Sunday call and the call that lands while you are already on the phone.
Books into your calendar
She reads live availability, offers real slots, and writes the appointment back with the caller details attached.
Answers from your own material
Point her at your website, price list, policies and PDFs. She answers from those, not from a guess.
Qualifies and captures the lead
Budget, timeline, service needed, address. The lead lands in your dashboard tagged with its intent.
Transfers to a human on your rules
You decide what she handles and what gets a person. Anything outside her remit goes to the right phone.
Takes messages and opens tickets
When nobody is available she takes the message properly, opens a ticket and notifies whoever owns it.
Holds several calls at once
Concurrent capacity is reserved on your plan, so a rush of callers does not turn into a queue.
Speaks 100+ languages
English, Arabic, Urdu, Spanish, French, German, Hindi, Mandarin and more, in the accent the caller starts in.
Lets callers interrupt
Cut in mid-sentence and she stops talking and listens, the way a person does. No menus, no press one.
Records, transcribes, summarizes
Every call ends with a recording, a full transcript and a short summary you can read in ten seconds.
Follows up after the call
Confirmations, directions and reminders go out on WhatsApp or email while the caller is still in the car.
Can sound like you
Clone a voice from a short sample so the line sounds like your practice, not like a call centre.
Live on your line today
No hardware, no phone system migration, no number change unless you want one.
- 01
Point a number at her
Keep the number you already advertise by connecting it over a SIP trunk, or provision a fresh local number in a few clicks.
Existing number, new number, or a diverted overflow line - 02
Feed her your business
Drop in your website, price list, policies and the questions you answer twenty times a week. She reads them and answers from them.
Website, PDF, DOCX, plain text - 03
Set the rules
Who to transfer to and when. What she may quote. Which calendar to book. What counts as an emergency at 11pm.
Escalation, booking, pricing, tone - 04
Go live and read the transcripts
Watch the first week of calls in the dashboard, correct anything that reads wrong, and the correction applies to the next call.
Recording, transcript and summary per call
Trained on your trade, not on reception in general
A dental front desk and a plumbing dispatcher answer the same ringing phone in completely different ways. Maya starts from your industry pack, then learns your specifics.
Home services
HVAC, plumbing and electrical work does not keep office hours, and neither does the phone.
- Triages emergencies ahead of routine jobs
- Checks the service area before booking
- Pages the on-call engineer
Real estate
Portal enquiries arrive at night and go cold by morning. She books the viewing instead.
- Answers listing questions
- Books viewings against agent calendars
- Qualifies budget and financing
Legal and professional
Intake without the interruption, and without anyone accidentally giving advice.
- Captures matter details for intake
- Notes conflict-check information
- Routes by practice area
Salons and med spas
The chair is busy, the phone is ringing, and the booking goes to whoever answers.
- Quotes treatments and packages
- Fills last-minute cancellations
- Handles rescheduling politely
Agencies and services
A front desk for a team that does not have one, on the number on your proposal.
- Screens and routes inbound enquiries
- Books discovery calls
- Keeps clients out of voicemail
Something else entirely? She is configured from your own documents, so the trade is only the starting point
AI receptionist, answering service, or another hire
Four ways to stop missing calls, side by side. Voicemail is on the list because it is what most businesses are quietly using.
| Option | Voicemail | Answering service | Front-desk hire | Genyios |
|---|---|---|---|---|
| Answers after hours | Records a message | Usually an add-on | No | Always |
| Time to pick up | Instant, then nothing | 30 to 60 seconds | When someone is free | First ring |
| Books into your calendar | No | Sometimes | Yes | Yes |
| Knows your prices and policies | No | Script only | Yes | Yes, from your own documents |
| Ten callers at once | Yes, badly | They queue | No | Yes, on reserved capacity |
| Languages | None | Limited | One or two | 100+ |
| Recording, transcript, summary | No | Sometimes | No | Every call |
| Also covers WhatsApp, chat and email | No | No | Yes, slowly | Yes, same agent |
| Typical monthly cost | $0 | $200 to $1,200 | $3,000 to $5,500 loaded | From $49 |
Answering service range reflects published per-minute plans at roughly 100 calls a month. Front-desk hire is base pay plus payroll taxes, benefits, paid leave, equipment and cover, commonly quoted at 1.25 to 1.8 times salary.
Most AI receptionists stop at the phone
Answering the call is the easy half. The value is in what happens next: the follow-up, the lead that gets worked, the pattern nobody noticed across three hundred calls.
The same specialist on every channel
WhatsApp, Telegram, website chat and email run off the same knowledge and the same rules. A caller who texts instead does not start again from zero.
See the channelsThe rest of the team, included
A sales closer working your leads, an assistant clearing the inbox, a social manager publishing. Reception is one specialist among however many you need.
Meet the specialistsAn executive board reading the calls
Your AI chiefs see what callers keep asking for, which hours drop the most calls, and what that is worth, then bring it to the Monday review.
How the board worksWhat it costs
From $49 a month
One subscription covers capacity, then usage draws on credits at published rates: 7 to 14 credits a voice minute, at a cent a credit. A front-desk hire in the US typically lands between $3,000 and $5,500 a month once payroll taxes, benefits, leave and cover are counted.
- 750 call minutes a month on the entry plan
- One guaranteed concurrent call, more on higher steps
- Knowledge base, lead capture and every channel
- The rest of the AI team at no extra charge
Handing over the phone line is a big deal
So the controls matter more than the demo. Here is what happens when a call goes somewhere you did not plan for.
- She says "let me get someone"
- When a question falls outside what you gave her, she says so and hands the call over instead of inventing an answer.
- Every call is evidence
- Recording, transcript, summary and outcome are stored per call, so a disputed booking is a thirty second check.
- Your data stays yours
- Each business gets its own isolated knowledge store. Nothing you upload trains a model shared with anyone else.
- Regulated work has a route
- For clinics and firms with strict handling rules, enterprise deployments run on your own infrastructure so records never leave your network.
AI receptionist questions
Still deciding? support@genyios.com. For plan limits and credit rates, see pricing.
An AI receptionist is a voice agent that answers your business phone line, holds a normal spoken conversation with the caller, and finishes the job: booking the appointment, answering the question, taking the message, capturing the lead, or transferring the call to a person. It works every hour of the day, handles several callers at the same time, and leaves a recording, transcript and summary of every call behind it.