03 · Legal

Cookie Policy

How genyios uses cookies and tracking technologies.

Effective April 2026Version 1.2Operator Connecta DXB L.L.C-FZ
1.

What are cookies

Cookies are small text files placed on your device when you visit a website. They are widely used to make websites work efficiently, remember your preferences, and provide information to website owners about how visitors use their site.

2.

How genyios uses cookies

2.1 Strictly necessary cookies

These cookies are essential for the website to function and cannot be disabled. They are set in response to actions you take, such as logging in or filling in forms. Without these cookies, certain services cannot be provided.

2.2 Analytics and performance cookies

We use analytics cookies to understand how visitors interact with our website, for example which pages are visited most frequently and how long visitors stay. This data is collected in aggregated, anonymised form.

2.3 Functional cookies

Functional cookies allow the website to remember your preferences and provide enhanced, personalised features. These may be set by us or by third party providers whose services appear on our pages.

2.4 Marketing and targeting cookies

We may use marketing cookies to understand the effectiveness of our advertising campaigns and to show you relevant content across websites.

3.

Cookies used on the genyios platform

When you are logged into the genyios client dashboard, the following types of cookies are used:

  • Session cookies, to maintain your logged in state during platform use.
  • Security cookies, to detect and prevent fraudulent activity.
  • Preference cookies, to remember your dashboard settings and configuration.
4.

Third party cookies

Some cookies on our site are placed by third parties, including:

  • Stripe, for secure payment processing.
  • Analytics providers, for website traffic analysis.
  • Social media platforms, if you access our site via a social link.
5.

Managing your cookie preferences

When you first visit the genyios website, you will be presented with a cookie consent banner. You may accept all cookies, accept only necessary cookies, or customise your preferences. You can update your preferences at any time via the cookie settings link in the footer of our website.

You may also control cookies through your browser settings. Note that disabling certain cookies may impact platform functionality.

6.

Do Not Track

genyios honours Do Not Track signals where technically feasible. Note that not all website features can operate when Do Not Track is enabled.

7.

Changes to this cookie policy

We may update this Cookie Policy periodically. Updates will be published on the genyios website with a revised effective date.

8.

Contact us

If you have any questions about our use of cookies, contact us at support@genyios.com.

Questions about this document? Contact us at support@genyios.com.